Our Quote tool is a powerful function to allow your customers to select or purchase the perfect tickets for them
If you need more guidance generally on how the tool works, see here
With the help of performance data and customer feedback we've compiled 2 helpful resources to get the most out of this powerful feature
Your personalised quote explained
A 1 page document to share with your customer to instruct and reassure them of the safety of using the quote tool Download link
Best Practice Guide
5 tips to increase your quote conversion
| 1. Always Use a Payment Quote |
Payment quotes convert significantly higher than non-payment quotes. Enabling payment gives your customer a direct way to complete their purchase as soon as they’re ready - the data shows it makes a real difference
| If you can send a payment quote, always do. There’s no good reason not to. |
| 2. Set a 24-Hour Expiry Window |
A 24-hour expiry window consistently outperforms all other time settings. Quotes need enough time for a buyer to consider and act, but a deadline creates the urgency to do so.
| When in doubt, set 24 hours. It’s the setting with the strongest & best conversion record. |
| 3. Follow Up Early |
Most orders happen within a few hours of a quote being sent. Buyers are at their most engaged immediately after receiving it and a quick follow-up shortly after sending can be the difference between a conversion and a quote going cold.
| Make it a habit: send the quote, follow up within a couple of hours while interest is fresh. |
| 4. Keep Your Commission Reasonable |
Quotes that are accepted tend to have lower commissions than those that don’t. A competitive commission that keeps the overall price attractive is more likely to result in a successful order.
| Price to win the order first. A converted quote is always better than an unconverted one. |
| 5. Send More Quotes |
There is no cost to sending a quote and every quote sent is a potential opportunity. The most successful users on our platform consistently send a high number of quotes — and generate the most orders as a result.
| More quotes means more orders. Don’t hold back — build the habit of quoting often |